Infrastructure Management Services
AHN offers a complete portfolio of enterprise managed IT services. AHN focus on the design, development and management of the infrastructure and business layer applications that power your business. Our solutions bring you the ulitmate partner for your IT solutions based on your existing and future technology.
Network Design and Implementation
Networking and Data Services
- IT Project management
- Network infrastructure design, implementation, integration and troubleshooting
- Wireless network design and setup
- Network upgrades, optimization and support solutions
- Disaster recovery and business continuity solutions
- E-mail server design, migration, and implementation
- Server infrastructure design, implementation and troubleshooting
- Data storage and capacity planning solutions
- Security project management
Network Audit and Consulting
- Network elements - locations, hardware types, environmental issues, security, and connectivity
- Enterprise security audit & risk assessment
- Small business security audit & risk assessment
- Hospital security audit & risk assessment
- Enterprise security architecture services
- Documentation – network layout, server and application documentation, support polices, acceptable use policy, configuration listings, wiring layouts, documentation of licensing information, and disaster recovery procedures
- Network redundancy – single points of failure, recovery plan,backups, hot spares, raid configurations
Server Management
- Server setup
- Server maintenance
- Operating system updates
- Server trouble-shooting and support
- Network connectivity and trouble-shooting
- Network security
- Virus protection and updates
- Alerts and remote access
- Server side anti-virus protection and anti-spam filtering
- IP address management and assignment
- Microsoft exchange support
- Dedicated exchange hosting
- Co-location and dedicated server hosting
- Server backups
- Remote server monitoring
Network Management and Administration
Security Management
- Assess network security: firewall, server, internal, external
- Update firewall software
- Assess web security: anti virus and SPAM filtering
- Update anti-virus and anti-spam software
Data Management
- Perform routine (daily, weekly, as required) backups of critical data
- Offsite disaster recovery capability
User Administration
- Develop, implement and maintain workstation/lap top usage policies for employees
- Support contracts – currency, repair turn-around-time, contact numbers and support contracts and policies
- Software license compliance auditing
- Network security – security analysis of servers, PCs, firewalls, routers, VPNs, building access, password policy, and account creation and deletion policies.
- HIPAA compliance policies & audit
Remote/Phone Help Desk
- Hardware/OS/network troubleshooting and support
- Software troubleshooting and support
- Training services
- Firewall and router network management
- Server configuration and troubleshooting
Desk Top/Lap Top Management
- Create standard configurations for desktop hardware and software
- Select, configure and install new desktop/ laptop workstation with accessories
- Select, configure and install peripherals
- Install standard software configurations, including anti-virus software and office productivity suites
- Track equipment warranty information
- Deploy applications and operating systems centrally
- Apply service packs and security patches
- Anti-virus and Anti-spam
- Administer authorized access ID’s for new and existing employees
- Set security restrictions and network access for users
- Set end-user rights
- Limit desktop administrative rights
- Maintain domain controllers (logon scripts, profiles, domain policies)
Network Maintenance
- Schedule network maintenance
- Install network software upgrades
- Install operating system upgrades
- Update service patches and service packs
- Perform network diagnostics network monitoring
- Monitor firewall for intrusion attacks
- Monitor logs: system, anti-virus, firewall, error, user, application
- Monitor user activity
- Monitor servers for optimal efficiency
- Perform random checks remotely to monitor user compliance
- Monitor network for usage, collision detection and performance
- Monitor back up drives and software
- Monitor service interruptions
Onsite Support
- System upgrades
- Installation services
- Set up VPN accounts
- Repair/replace defective hardware, software and peripherals
- On-site network troubleshooting
